Issues: Viewing and Managing Device Issues

The Issues section provides a central location to view and investigate problems detected across your managed devices. It lists issues related to applications, configuration policies, patch status, and other device health indicators.

This view allows administrators to quickly identify devices that require attention and investigate the underlying cause of detected issues.

Issues can be filtered, sorted, and explored in detail to help prioritise remediation and maintain the health of your environment.

Understanding the Issues List

Each row in the Issues table represents a detected issue affecting a specific device.

The table provides key information including:

• Severity – Indicates the importance of the issue

• Device – The device affected by the issue

• Issue – The specific application, configuration, or patch involved

• Issue Type – The category of the issue (for example App, Config, or Patch)

• Start – When the issue was first detected

• End – When the issue was resolved (if applicable)

• Customer / Tenant – The organisation or tenant the device belongs to

This overview allows you to quickly identify which devices are experiencing issues and how long those issues have been present.

Issue Severity

Issues are prioritised using severity indicators to help you identify problems that may require attention.

Typical severity indicators include:

• Medium (Amber) - Indicates a warning or moderate issue that may require investigation

• High (Red) - Indicates a critical issue that likely requires immediate attention

Severity helps administrators prioritise remediation efforts across multiple devices and environments.

Issue Filtering

The Issues page provides powerful filtering capabilities to help you locate specific problems quickly.

You can filter issues based on attributes such as:

• Issue status (Open or Resolved)

• Severity

• Issue Type

• Start date

• Country

• Department

• Intune tenant

Filters allow you to narrow the results to focus on specific environments, devices, or time periods.

For example, you may choose to display only open high issues to quickly identify devices requiring immediate attention.

Customising the Table

You can customise which information is displayed in the Issues table using the Columns option.

This allows you to enable or disable specific fields depending on the information you want to see, such as:

• Severity

• Device

• Issue

• Issue Type

• Start and End dates

• Intune tenant

• Customer

Customising the visible columns helps tailor the table view for troubleshooting, reporting, or monitoring purposes.

Using Issues with Other Views

The Issues view is often used together with other monitoring tools within the platform.

For example:

• Dashboards provide a high-level overview of environment health.

• Trends show how device health metrics change over time.

• Issues allow you to drill down into the specific devices and problems causing those changes.

Using these views together helps administrators move from high-level monitoring to detailed investigation and remediation.