Configuration Policy data is not syncing [2026-04-28] - RESOLVED

Status: Resolved 

Affected products: Eido (SaaS) and Eido for Nerdio 

Last updated: 28 April 2026

What's happened?

Configuration Policy data in Eido is not currently syncing and may appear out of date.

Cause

Eido pulls Configuration Policy data from Microsoft Intune using a Microsoft Graph API report called DeviceConfigurationPolicyStatusesWithPFV3.

Microsoft Graph returned errors for this report, preventing the data from being collected.

This was a Microsoft-side issue affecting multiple tenants.

Resolution

We have implemented a fix in Eido that uses an alternative Microsoft API to collect Configuration Policy data. This allows data to sync as expected while working around the issue with the original Microsoft Graph report.

Configuration Policy data is now syncing normally.

What you need to do

No action is required. Your tenant is now syncing as expected.

We will continue to monitor the situation and update this article if there are any further changes. If you have any questions, please contact Eido Support.